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1. Warning added when selecting pre-authorized transactions for credit.

 

A new warning will show in the Multi-dispute dialog when selecting transactions for credit that are marked as pre-authorized.

 

 

 

2. Account number is read-only if imported from a Branch Case

 

In the Back Office, when adding a case, the account number is the starting point for establishing a case. If the case is being imported from the Branch module, the case has been already established and the account number should not be changeable. The field was editable and could accidentally be changed.

 

The field is now being made read-only and highlighted in blue when a case is imported from the branch side, preventing any accidental edits.

 

 

3. Re-labeled Event Type "Research" to "Chargeback"

 

The Event type "Research" is commonly being mistaken for such events as Document Research or Account Research. Since it is an internal event type that is used by the Checklist, this confusion could cause mis-configuration of the events. The event type was intended to represent the "submittal of dispute(s)" for the chargeback process. Therefore, the event type was renamed to "ChargeBack" to better represent the intent.